Privacy Policy

Applicable version for the country: US

This legal document is shown according to your country version to support compliance and transparency.

PRIVACY POLICY — SAPIOS

Effective Date: May 12, 2026

Welcome to Sapios.

This Privacy Policy explains how Sapios (“Sapios”, “we”, “our”, or “us”) collects, uses, stores,

processes, shares, and protects your information when you access or use our mobile

applications, websites, services, features, and related technologies (collectively, the

“Services”).

By accessing or using the Services, you acknowledge that you have read and understood

this Privacy Policy.

1. WHO WE ARE

Sapios is a social and dating platform designed to help users create meaningful connections

based on compatibility, interests, personality traits, and intellectual affinity.

For questions regarding this Privacy Policy, you may contact us at:

support@sapiosapp.com

Website: Sapios Official Website

2. REGIONAL AVAILABILITY

Sapios is currently available only in selected supported territories, including Mexico and

Argentina.

Users accessing the Services from outside officially supported regions may experience

limited functionality, restricted access, temporary feature limitations, reduced matching

availability, or testing environments while Sapios continues international rollout, localization,

moderation implementation, infrastructure validation, compliance reviews, and operational

optimization.

Some functionality may not be fully available outside supported regions.

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3. INFORMATION WE COLLECT

We may collect the following categories of information:

Account Information

Email address
Phone number
Date of birth
Login credentials
Authentication information

Profile Information

Gender
Interests
Preferences
Biography
Photos
Videos
Social profile content
Approximate location

Identity Verification Information

Where available and legally permitted, Sapios may request:

Government-issued identification documents
Selfie verification images
Identity validation data
Facial comparison or biometric verification data

This information is used exclusively for fraud prevention, authenticity verification,

moderation, and platform safety.

User Content

Messages
Photos
Videos
Audio
User-generated content
Communications with other users
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Purchase and Subscription Information

Subscription status
Membership type
Purchase history
Transaction identifiers
Billing-related metadata

Payments are processed by third-party platforms such as:

Apple App Store
Google Play Store

Sapios does not directly store complete payment card information.

Device and Technical Information

Device type
Operating system
App version
IP address
Browser type
Crash reports
Device identifiers
Language settings

Usage Information

Features used
Session activity
Interactions
App performance
Log information
User engagement metrics

Location Information

With your permission, Sapios may collect approximate or precise geolocation information to

provide location-based functionality and improve matching experiences.

You may disable location permissions through your device settings at any time.

4. HOW WE USE INFORMATION

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We use information to:

Provide and operate the Services
Create and manage accounts
Authenticate users
Verify identity and reduce fraud
Improve matching and recommendations
Personalize user experiences
Provide customer support
Maintain safety and moderation systems
Analyze usage and platform performance
Improve infrastructure and features
Process subscriptions and purchases
Prevent abuse, scams, fraud, or illegal activity
Comply with legal obligations
Enforce our Terms of Use
Protect users and platform integrity

5. LIMITED ACCESS AND TESTING

ENVIRONMENTS

Due to Sapios’ phased international rollout and infrastructure optimization process, some

users outside supported regions may access versions of the Services operating under

limited-access, testing, compatibility validation, localization, moderation review, operational

review, or evaluation environments.

As a result:

Certain features may be unavailable or incomplete.
Matching functionality may be reduced.
User availability may vary by region.
Some services may operate differently across territories or platforms.
Certain premium features or subscriptions may not yet be supported in all

jurisdictions.

Sapios reserves the right to modify, suspend, restrict, or expand access to any feature,

service, or region at any time.

6. INFORMATION SHARING

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We may share information with:

Service Providers

Third-party providers assisting with:

hosting,
analytics,
customer support,
moderation,
infrastructure,
authentication,
fraud prevention,
communications,
and payment processing.

Platform Providers

Including:

Google Firebase
Amazon Web Services
Amazon Rekognition

These providers help operate infrastructure, authentication, security systems, storage, and

identity verification technologies.

Legal Compliance

We may disclose information:

to comply with laws,
respond to legal requests,
enforce policies,
investigate fraud,
protect safety,
or defend legal rights.

Business Transfers

In connection with mergers, acquisitions, financing, restructuring, or sale of assets.

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7. COOKIES AND SIMILAR

TECHNOLOGIES

Sapios may use:

cookies,
analytics technologies,
SDKs,
local storage,
and similar technologies

to:

improve performance,
remember preferences,
maintain security,
analyze usage,
and optimize the Services.

You may manage certain permissions through your browser or device settings.

8. DATA RETENTION

Sapios retains information only for as long as reasonably necessary to:

provide the Services,
fulfill legal obligations,
resolve disputes,
prevent fraud,
enforce agreements,
and maintain platform integrity.

Retention periods may vary depending on:

legal requirements,
account status,
security investigations,
operational needs,
or applicable regulations.

When information is no longer necessary, Sapios may delete, anonymize, or securely

dispose of it.

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9. SECURITY

Sapios implements commercially reasonable technical, organizational, and administrative

safeguards designed to protect information against unauthorized access, loss, misuse,

disclosure, or alteration.

These measures may include:

HTTPS encryption,
authentication systems,
access controls,
fraud detection systems,
monitoring technologies,
and infrastructure security protections.

However, no system can guarantee complete security.

10. YOUR RIGHTS

Depending on your jurisdiction and applicable law, you may have rights to:

access your information,
correct inaccurate data,
request deletion,
restrict certain processing,
object to processing,
withdraw consent,
or request a copy of your information.

Requests may be submitted to:

support@sapiosapp.com

Sapios may require identity verification before processing requests.

11. CHILDREN’S PRIVACY

Sapios is intended only for individuals 18 years of age or older.

We do not knowingly allow minors to use the Services.

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If we become aware that a user is under 18 years old, we may suspend or permanently

delete the associated account and information.

12. INTERNATIONAL USERS

Users accessing the Services outside supported regions acknowledge that information may

be processed and stored in countries where Sapios or its service providers operate

infrastructure.

By using the Services, you consent to such transfers where permitted by law.

13. CHANGES TO THIS PRIVACY POLICY

Sapios may update this Privacy Policy from time to time.

Updated versions will be published with a revised effective date.

Continued use of the Services after updates become effective constitutes acceptance of the

revised Privacy Policy.

14. CONTACT

For questions regarding this Privacy Policy or data protection matters:

support@sapiosapp.com

Website: Sapios Official Website

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